- FREE SHIPPING ON ALL U.S. ORDERS
BYO-WIGS (Bring Your Own Wigs) is a service that allows the client to provide their own already made frontal or closure wig for customization and styling.
This service includes:
- Bleached knots
- Wash and deep condition
*With this service, ONLY NEW WIGS ARE ACCEPTED. No exceptions!
*Client has 30 days to send in hair after the date of purchase.
*Crimps and wand curls are NOT INCLUDED. These services can be booked under the “ADD ON” tab.
* NO CUSTOM COLOR CAN BE BOOKED FOR THIS SERVICE! No exceptions!
* The turnaround period for this service is 7-14 business days after hair is received.
PLEASE INCLUDE PART LOCATION IN THE NOTES SECTION AT CHECKOUT.
Our premium textured tresses are 100% human hair. With the proper care, your Au Naturale Tresses can last 12+ months. Although the hair can be dyed, bleached and styled using heat, this may alter the textured pattern and shorten the lifespan. We advise seeking a professional for all color and bleach applications for the best results. If heat must be used, it is advised to keep it at 350 degrees or less.
The standard color of our tresses is 1b, which is a natural black color.
Au Naturale Clip-ins are 100% human hair and are available in lengths 14"-20". For a natural look, only ONE set is needed.
Each clip-in set comes with 9 pieces:
1-5 clip weft
2-4 clip wefts
2- 3 clip wefts
4- 2 clip wefts
Au Naturale Tresses come in 4oz bundles. They are double drawn and full from weft to end.
For lengths 14"-18," we reccomend 2 bundles for a full head
For lengths 20"-22" 3 to 4 bundles are recommended depending on the look desired
For lengths 24" and up, 4 or more bundles are recommended
We take the guess work and headache out of wearing wigs. Our custom wigs will ALWAYS arrive to you "Ready To Wear". We stand on delivering protective styles that are easy to install, as well as take down.
Our custom wigs are machine made and 100% glue-less. Because we only make closure, seamless and u-part wigs; they are also 100% beginner friendly.
SHIPPING AND PROCESSING POLICY
Au Naturale Tresses ships all orders using United States Postal Service (USPS).
A signature is required for ALL orders
Once an order is placed, it CANNOT be canceled for any reason.
All orders require a 24-hour payment processing period. Payment Processing periods are Monday-Friday from 8am-4pm est. This does not include the 14-28 business day period it takes for wig orders to process and ship.
ALL WIGS AND HAIR ORDERS NOW CAN TAKE 14-28 BUSINESS DAYS TO PROCESS & SHIP DUE TO HIGH VOLUMES.
***Please note, during a sale, all wig and hair orders have a turnaround time of 21-28 business days to create and ship
Most orders do not take this long, but because our textures are custom made, please keep this in mind when placing an order with us.
Business days are Monday-Friday.
Please allow USPS 5-10 business days after your order has shipped to receive your packages
Please assure that your desired destination address is correct before submitting any order.
Once packages are shipped, tracking numbers will be sent via email to the address provided with your purchase.
Au Naturale Tresses is not responsible for lost or stolen packages once they are signed for.
If tracking information confirms that your package has been delivered, and you have not received it, please resolve this issue with United States Postal Service.
Unfortunately, we do not offer international shipping at this time
RETURN/ REFUND POLICY
Au Naturale Tresses does not cancel any orders once they’ve been placed.
Due to health regulations, Au Naturale Tresses does not accept any hair packages back after they’ve left our premises. Therefore, ALL SALES ARE FINAL.
Exchanges are only approved if there was a mistake on behalf of Au Naturale Tresses, AND the package is still in its original state.
If any package has been altered in any way, this exchange is null and void.
NO REFUNDS, RETURNS OR EXCHANGES (unless authorized) ARE ALLOWED FOR ANY PRODUCT LISTED ON Au Naturale Tresses
If problems with an order arises, please contact our customer support team at email@example.com
Au Naturale Tresses does not sell, share or trade customer information that is provided on our site.
Currently, Au Naturale Tresses operates on a pre-order system. This means that once your order is placed it can take up to 21 business days to receive it. Therefore, planning to order ahead of time is strongly advised.
Most orders are shipped prior to this timeframe.