POLICIES
SHIPPING AND PROCESSING POLICY
Au Naturale Tresses ships all orders using United States Postal Service (USPS).
A signature is required for ALL orders
Once an order is placed, it CANNOT be canceled for any reason.
All orders require a 24-hour payment processing period. Payment Processing periods are Monday-Friday from 8am-4pm est. This does not include the 14-28 business day period it takes for wig orders to process and ship.
ALL WIGS AND HAIR ORDERS NOW CAN TAKE 14-28 BUSINESS DAYS TO PROCESS & SHIP DUE TO HIGH VOLUMES.
***Please note, during a sale, all wig and hair orders have a turnaround time of 21-28 business days to create and ship
Most orders do not take this long, but because our textures are custom made, please keep this in mind when placing an order with us.
Business days are Monday-Friday.
Please allow USPS 5-10 business days after your order has shipped to receive your packages
Please assure that your desired destination address is correct before submitting any order.
Once packages are shipped, tracking numbers will be sent via email to the address provided with your purchase.
Au Naturale Tresses is not responsible for lost or stolen packages once they are signed for.
If tracking information confirms that your package has been delivered, and you have not received it, please resolve this issue with United States Postal Service.
INTERNATIONAL SHIPPING
Unfortunately, we do not offer international shipping at this time
RETURN/ REFUND POLICY
Au Naturale Tresses does not cancel any orders once they’ve been placed.
Due to health regulations, Au Naturale Tresses does not accept any hair packages back after they’ve left our premises. Therefore, ALL SALES ARE FINAL.
Exchanges are only approved if there was a mistake on behalf of Au Naturale Tresses, AND the package is still in its original state.
If any package has been altered in any way, this exchange is null and void.
NO REFUNDS, RETURNS OR EXCHANGES (unless authorized) ARE ALLOWED FOR ANY PRODUCT LISTED ON Au Naturale Tresses
If problems with an order arises, please contact our customer support team at support@aunaturaletresses.com
PRIVACY POLICY
Au Naturale Tresses does not sell, share or trade customer information that is provided on our site.